How can we help?
Questions about DatePick on your Shopify store or the DatePick Scheduler app? Email us and we'll get back to you.
Shopify merchants
Running DatePick on your store
Setting up services and availability, the booking calendar on your theme, notifications, plans and billing.
To help us answer faster, include:
- Your store's .myshopify.com address
- The service or booking it is about
- A screenshot, if something looks wrong
DatePick Scheduler app
Using the app on your phone
Signing in, joining a store from an invitation, your calendar and bookings, notifications and your account.
To help us answer faster, include:
- The email address you sign in with
- The store you work for
- Your iPhone model and iOS version
Quick answers
Common questions
I didn't get my sign-in code
Codes are sent to the email address you typed, usually within a minute. Check your spam or junk folder, make sure the address is spelled correctly, then ask for a new code. If it still doesn't arrive, email us from that address.
How do I join my store in DatePick Scheduler?
Staff join through an invitation from the store: open the invitation link on your iPhone, scan its QR code, or type the code in the app. Store owners create their own code in Shopify admin under DatePick › Team › Team access › Give myself access.
I can't see a booking or a teammate's calendar
What you can see and do is set by the store for each team member. Ask the store owner or a manager to check your access in DatePick › Team in Shopify admin.
How do I delete my DatePick Scheduler account?
In the app, open More › Account and tap Delete account, then confirm with the code we email you. The account is deleted 7 days later, and until then you can cancel. Your sign-in on every device, your access to every store and your alerts are removed; the stores keep their bookings and customers. If you are the only owner of a store, add another owner in Shopify admin first. You can also email us to ask for deletion.
How do I change or cancel my plan?
Open DatePick in Shopify admin and go to Pricing. Plans are billed through Shopify, so the charge appears on your Shopify invoice, and uninstalling the app cancels the subscription.
How do I report a problem with my data or privacy?
Email support@datepick.com. Our privacy policy explains what we store, why, and how customers and merchants can ask for their data or have it removed.
Still stuck?
Write to us
support@datepick.com. Read how we handle data in our privacy policy and terms of service.