Booking reminders on WhatsApp, where customers already are

Customers open WhatsApp far more often than email. DatePick sends confirmations, changes, cancellations and reminders there, so fewer people forget their appointment.

Install free on Shopify All integrations

Lumière Spa

Business account

Hi Maya, your Deep tissue massage is confirmed for Thu 8 Oct at 14:30 with Ana. 📍 12 Rue Oberkampf

Reminder: see you tomorrow at 14:30! Need to change it? datepick.com/b/7Q2X

Thanks, see you then!

Category: Messaging
Messages: Confirm, change, cancel, remind
Billing: Prepaid credits
Setup: No WhatsApp account needed

What you get

What DatePick and WhatsApp do together

Every step of the booking

Confirmation when they book, a message when the time changes, a note when it's canceled and a reminder before it starts. Each one carries the service, time, teammate and location.

Reminders on your timing

Choose when reminders go out for each service, such as a day before for a massage and two hours before for a quick fitting.

Reschedule in one tap

Messages include the customer's own reschedule and cancel link, so changes happen without a phone call and the slot frees up for someone else.

Pay only for what you send

WhatsApp messages draw on prepaid credits you top up in Settings. There's no separate WhatsApp Business setup to manage, and every message is logged in your history.

Set up

Connect WhatsApp in 3 steps

1
Add credits
Open Settings › WhatsApp settings and top up your message balance.
2
Choose services
Switch WhatsApp on for the services that should use it and set the reminder timing.
3
Collect phone numbers
Make the phone field required on the booking form so every customer can be reached.

Made for

How shops that sell time use it

Salons and barbers

Send a reminder the evening before and cut no-shows on busy Saturdays, when an empty chair costs the most.

Tour operators

Message guests with the meeting point and a reschedule link when the weather turns, instead of chasing them by email.

Rental shops

Remind customers of pickup time and what to bring, then remind them of the return time on the last day.

Under the hood

The details

Exactly what moves between DatePick and WhatsApp, which way it goes and when. Included on every plan, Free too.

Messages: Booking confirmed, changed, canceled, and reminders
Timing: Reminder timing set per service
Delivery: WhatsApp Business messaging through DatePick, no account of your own needed
Billing: Prepaid WhatsApp credits, deducted per message sent
History: Every message is listed in Settings › WhatsApp history

FAQ

WhatsApp questions

Do I need a WhatsApp Business account?

No. DatePick sends the messages for you. You only top up WhatsApp credits in Settings.

Do WhatsApp reminders cost money?

Yes, a small amount per message, deducted from your prepaid WhatsApp credits. The DatePick plan itself doesn't change.

Can I choose WhatsApp for some services and email for others?

Yes. Channels and reminder timing are set per service, so you can mix email, SMS and WhatsApp however suits your customers.

Do customers need to agree to WhatsApp messages?

They should expect them. Ask for a phone number on the booking form and say you'll send booking updates by WhatsApp. Messages are about their booking only, not marketing.

Pairs well with